Terms and conditions

Rule #1 Selling:

These general conditions of sale govern the contractual relations between suncomcocotiers.com and the Buyer (the Customer). The simple fact for the Buyer (The Customer) of clicking on the icon allowing him to be aware of these general conditions of sale and to order a product in application of these general conditions of sale, will constitute irrevocable and definitive consent of the share of the Buyer (The Customer) on all the provisions appearing in the general conditions of sale.

These general conditions of sale will prevail over all other conditions appearing in any other document, unless prior, express and written waiver. They are applicable worldwide.

The Buyer (The Customer) acknowledges having read, at the time of placing the order, the special conditions of sale specific to each product offered. He expressly declares to accept them without reservation.

Conditions for placing an order

You declare that you are of legal age and have the legal capacity or hold parental authorization allowing you to place an order on suncomcocotiers.com

Any order placed on the Site must correspond to the normal needs of a household.

1. Special conditions of sale:

- Placing an order implies full and unreserved acceptance by the Buyer (The Customer) of these general conditions of sale, to the exclusion of all other documents. These general conditions of sale prevail over the conditions which may appear on the correspondence or documents of the Buyer (The Customer). All additions, erasures, modifications or deletions made to these general conditions of sale which are not approved by suncomcocotiers.com are void. No special conditions can, unless formal and written acceptance from suncomcocotiers.com, prevail over the general conditions of sale. The Buyer (The Customer) acknowledges having read, at the time of placing the order, the general conditions of sale stated on the screen (name, price, component, weight, quantity, color, particularities of the products, cost of the service). delivery).

- The placing of the order and its confirmation by the Buyer (The Customer), materializes his full acceptance of the special conditions of sale, which are the only ones applicable to the order.

2. Product sheets and use of Products:

- Photographs illustrating the products do not fall within the contractual scope. If errors are introduced, under no circumstances can suncomcocotiers.com be held liable.

- The texts accompanying these photographs are the reproduction of the information appearing on the packaging and/or on the instructions for use communicated by the producer or distributor of the product. The Buyer (The Customer) undertakes to use the products personally and must comply with all laws, regulations and/or directives applicable to the use of the products in their Country, the Buyer (The Customer) certifies that the The use of the products is its sole responsibility without suncomcocotiers.com being able to be involved in any way in the event of a complaint, damage that may arise from the use of the products by the Buyer (The Customer), in no case, they cannot hold suncomcocotiers.com responsible.

3. Order:

- The Buyer (The Customer) places an order by clicking on the chosen product(s) then follows the instructions (Basket and Secure Payment solutions).

The order is the subject of a summary including all the elements that the Buyer (The Customer) confirms by clicking on the “place order” button.

The Buyer (The Customer) has the possibility of confirming or canceling the transaction at any time during the formation of the contract.

4. Order confirmation:

- Any order will only be taken into consideration after payment has been accepted.

- From confirmation of payment of the order, suncomcocotiers.com confirms acceptance of its order to the Buyer (The Customer) by email.

- suncomcocotiers.com reserves the right not to confirm an order for any reason whatsoever, in particular relating to the supply of products, a problem concerning the order received, an abnormal order or a foreseeable problem concerning the delivery to be made . Despite our best efforts, a limited number of items appearing on our site may contain a pricing error. (In the event of an entry error in our database which displays an abnormally low or exaggerated price, it will be impossible for us to deliver this product to you at the price which was displayed at the time of your order).

Rest assured, however, that we carry out price verification before sending your order. If the corrected price is lower than the price displayed on the Site, we will apply the lower price to you. If the corrected price is higher than the price displayed on the site at the time of your order, we will notify you and proceed to cancel the item in error unless you choose to accept the order at the new price, we will offer to modify your choice.

- suncomcocotiers.com will inform the Buyer (The Customer) by any means.

Any new order can only be placed after regular payment by the Buyer (The Customer) of the sums due for previous orders.

A contribution to shipping costs is added to the amount of the order (See shipping costs formalities).

5. Delivery:

- Delivery of a product ordered on suncomcocotiers.com will be carried out as follows:

a) - the Buyer (Customer) resides in Libreville: He must come and collect his product from our premises upon confirmation of payment or have it delivered by a local delivery service.

b) - The Buyer (Customer) resides in Gabon but not in Libreville: Delivery will be made via Postal services from confirmation of payment.

c)- For shipments abroad, the basis for calculating shipping costs is provided by the postal services and/or carriers.

- We do everything we can to find the most economical and safest solution in each case.

- Delivery is made to the address indicated on the order form, completed by the Buyer (The Customer).

- Are considered as cases of force majeure relieving the seller (suncomcocotiers.com) of its obligation to deliver: Traffic bans, war, riot, fire, strikes, accidents and the impossibility of be supplied.

- The goods always travel at the risk of the recipient (the Buyer (The Customer)). Always check your package on arrival and exercise, if necessary, recourse against the carrier within 48 hours, even in the case of carriage free shipping (Unless otherwise agreed, the seller freely chooses the carrier).

In the event of a package lost during transport, investigation times may vary depending on the carrier and take from one to 3 months.

- For reasons of availability (out of stock, stoppage of production, etc.) An order can be delivered in several installments to the Buyer (The Customer) who will only pay the delivery costs once.

- If the Buyer (The Customer) wants several delivery locations, he will have to place as many orders with the associated delivery costs.

6. The Prices:

Prices are expressed in Euros and FCFA

- Transactions are always estimated in Euros or FCFA

- The price indicated on the product sheet does not include the transport price.

- The price indicated in the order confirmation is the final price, this price includes the price of the product, packaging and transport costs. Any tax, duty, duty or other service to be paid in application of the regulations of the destination country, or of a transit country, are the responsibility of the Buyer (The Customer).

7. Payment:

- The price invoiced to the Buyer (The Customer) is the price indicated on the order confirmation sent by us.

- The price of the products is payable in cash on the day of the actual order.

- Payment is made by Western Union, International Cash Mandate, Reloadable Visa Card or bank card bearing the CB symbol online: using secure payments set up by the suncomcocotiers.com bank.

- The order validated by the Buyer (The Customer) will only be considered effective when the bank payment centers concerned have given their agreement, and/or after receipt of the money order or Western Union.

- suncomcocotiers.com reserves the right to put an order on hold and request proof of address and a copy of the identity card before shipping the order. This measure aims to ensure that the person debited (the Buyer (The Customer)) will indeed be the one who placed the order and to avoid any fraudulent use of bank card numbers.

- Furthermore, suncomcocotiers.com reserves the right to refuse any order from a Buyer (The Customer) with whom there is a dispute.

8. Privacy

The rights of access to information and respect for private life are enshrined in the Charter of Human Rights and Freedoms and are governed in particular by the Code of Ethics of suncomcocotiers.com.

Information and personal information collected for the purposes of distance selling are mandatory. This information is essential for the processing and delivery of orders, the preparation of invoices and warranty contracts. Failure to provide information will result in non-validation of the order.

The Buyer (The Customer) has a right of access, modification, rectification and deletion of data concerning him, which he can exercise with suncomcocotiers.com, either by mail or by email at Contact-us.

9. Withdrawal

The Buyer (The Customer) has a withdrawal period of 7 clear days from receipt of the products.

In the event of an exchange or refund, the Buyer (The Customer) returns the new, unsealed item at his own expense, in its original packaging, intact, accompanied by instructions for use and documentation to the address on the packaging.

Any request should be sent to suncomcocotiers.com.

The return of goods is carried out at the risk of the buyer (The Customer). All returns of merchandise require a returns number.

suncomcocotiers.com will reimburse the sums paid by the Buyer (The Customer), with the exception of delivery costs within a maximum period of 45 days, upon receipt of the products.

10. Disputes

suncomcocotiers.com cannot be held responsible for damages of any kind, whether material, immaterial or bodily, which could result from improper use of the products sold. The liability of suncomcocotiers.com will, in any event, be limited to the amount of the order and cannot be held responsible for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. Please note that compliance with the provisions of this contract relating to the contractual guarantee assumes:

- that the Buyer (The Customer) honors his financial commitments to the seller

- that the Buyer (The Customer) uses the product in a normal manner

Complaints or disputes will always be received with attentive kindness, good faith always being presumed in those who take the trouble to explain their situation.

In the event of a dispute, the Buyer (The Customer) will contact the company as a priority to obtain an amicable solution.

If the complaint cannot be resolved by the merchant, he should propose recourse to a third party in order to reach an agreement. The choice of the third party would be up to the Buyer (The Customer). Failing this, all disputes relating to these GENERAL CONDITIONS OF SALE will be submitted to the Court of the Head Office of suncomcocotiers.com, regardless of the place of delivery and the method of payment accepted.

Rule #2 Shipping and Returns

1. Delivery:

- For customers residing in Libreville exclusively: Any product ordered on Suncomcocotiers.com must be collected by the customer (the buyer) at our point of sale in return for payment in Cash. For shipments within the country and abroad, delivery will be made from receipt of payment (Western Union, money order, CB etc.), the basis for calculating shipping costs is issued by the services Postal and/or carriers.

- We do everything we can to find the most economical and safest solution in each case.

- Delivery is made to the address indicated on the order form, completed by the Buyer (The Customer).

- Are considered as force majeure relieving the seller (suncomcocotiers.com) of its obligation to deliver, Traffic bans, war, riot, fire, strikes, accidents and the impossibility of being supplied .

- The goods always travel at the risk of the recipient (the Buyer (The Customer)). Always check your package on arrival and exercise, if necessary, its recourses against the carrier within 48 hours, even in the case of carriage free shipping (Unless otherwise agreed, the seller freely chooses the carrier). In the event of a package loss during transport, investigation times may vary depending on the carrier and take from one week to 3 months.

- For reasons of availability (out of stock, stoppage of production, etc.) An order can be delivered in several installments to the Buyer (The Customer) who will only pay the delivery costs once.

- If the Buyer (The Customer) wants several delivery locations, he will have to place as many orders with the associated delivery costs.

2.Return

The Buyer (The Customer) has a withdrawal period of 7 clear days from receipt of the products.

Any request should be sent to: www.sucomcocotiers.com

The return of goods is carried out at the buyer's own risk. All returns of merchandise require a returns number.

suncomcocotiers.com will reimburse the sums paid by the Buyer (The Customer), with the exception of delivery costs within a maximum period of 30 days, upon receipt of the products.